Service Manager
Remote
Full Time
Manager/Supervisor
Since our founding in 1983, Benshaw has grown to become a recognized leader in the design, development and manufacture of mission critical motor controls and drives. That’s why, when the application is critical, and the environment harsh, customers specify Benshaw more than any other brand.
Intelligent, creative, and determined people have made us who we are today. We recognize that hiring and developing talent is a key element in our continued growth. We are looking for people with ambition and commitment to excellence to continue to drive these results. If you are looking for a business environment where people treat each other with mutual respect and dignity and each employee can make a difference, Benshaw is the company for you. We offer competitive pay, medical, vision and dental benefits, 401(k) with employer match, as well as a host of other additional health and employee benefits.
Position Overview: We are seeking a dynamic and experienced Service Manager to lead and oversee our service department. The Service Manager will be responsible for ensuring the delivery of high-quality customer service, managing a team of service professionals, and optimizing service operations to enhance overall customer satisfaction. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of service management principles.
Job Responsibilities:
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Intelligent, creative, and determined people have made us who we are today. We recognize that hiring and developing talent is a key element in our continued growth. We are looking for people with ambition and commitment to excellence to continue to drive these results. If you are looking for a business environment where people treat each other with mutual respect and dignity and each employee can make a difference, Benshaw is the company for you. We offer competitive pay, medical, vision and dental benefits, 401(k) with employer match, as well as a host of other additional health and employee benefits.
Position Overview: We are seeking a dynamic and experienced Service Manager to lead and oversee our service department. The Service Manager will be responsible for ensuring the delivery of high-quality customer service, managing a team of service professionals, and optimizing service operations to enhance overall customer satisfaction. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of service management principles.
Job Responsibilities:
- Team Leadership- Lead, mentor, and manage a team of tech support and field service professionals while providing guidance and support to ensure optimal performance.
- Foster positive and collaborative team culture, emphasizing accountability, and continuous improvement.
- Customer Service- Ensure the delivery of exceptional customer service by setting and maintaining high service standards. Address customer inquiries and concerns promptly while seeking resolution to maintain satisfaction.
- Service Operations- Develop and implement efficient service processes to streamline operations and improve overall service delivery. Monitor service metrics and key performance indicators to identify areas for improvement and implement corrective actions.
- Resource management- allocate resources effectively to meet service demand and ensure timely completion of tasks. May collaborate with other departments to optimize resource utilization and enhance overall business efficiency.
- Quality Assurance- Implement and enforce quality control measures to guarantee high-quality service. Conduct regular audits and inspections to identify/ address service quality issues.
- Training and Development- Develop and implement training programs for service team members to enhance skills and knowledge. Conduct regular performance reviews to provide constructive feedback for professional development.
- Budget management- Work closely with finance department to develop and mange the service department budget while identifying cost-saving opportunities without compromising service quality.
- Vendor and supplier management- Establish/ maintain relationships with vendors and suppliers to ensure the timely available of necessary resources. May need to negotiate contracts to secure favorable terms for the organization.
- Bachelor’s Degree- Electrical Engineering or equivalent
- 10 plus years’ experience in managing a team
- Must be willing and able to travel up to 25%
- Proven experience in service management with a track record of success in leading teams/ improving service delivery.
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving skills
- Knowledge of relevant industry regulations and best practice
- knowledge of low and medium voltage drives as well as soft starters
- Proficient in using service management software and tools
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