Field Service Technician

(Multiple states)
Full Time
Experienced
Position Overview:
This position provides technical support to customers and engineers, on site or in the field, on a variety of complex technical tasks.  Field Service Technicians gather, maintain, format and analyze technical data to affect the repair and maintenance of power electronic equipment.

Job Responsibilities:
  • Travel to customer sites to install, maintain, repair, overhaul, troubleshoot, modify and test various types of electrical, electronic and/or mechanical equipment and related devices using various test equipment.
  • Test product to determine nature of problem and replace parts, components or perform adjustments as necessary. 
  • Provide technical support to engineers, on site or field, on a variety of complex technical tasks.
  • Builds, develops and maintains productive relationships with clients and vendors while maintaining a high level of quality technical service.
  • Gather, maintain, format and analyze technical data, such as laboratory or material test results and engineering design changes.
  • Produce engineering documentation, reports and drawings. Conduct tests and record data. 
  • Perform calculations and interpret results.
  • Understand and interpret general electrical & mechanical drawings. 
  • Apply general technical knowledge of electronic principles in order to put equipment in operational condition and solve problems.
  • Understand and adhere to company and industry safety principles and policies

Minimum Qualifications:
  • Engineering degree required
  • 10+ years of experience with electrical and mechanical functions in a service environment (preferably field service).
  • Demonstrated ability to provide technical support to customers.
  • Ability to travel up to 100%

Desired Skills and Experience:
  • Strong technical skills related to electrical engineering and power electronics
  • Familiarity with power electronic equipment including low and medium voltage switchgear, soft starters and VFDs.
  • Excellent communication skills (oral, written, and listening) and the ability to collaborate effectively with diverse group of professionals
  • Ability to work independently and consistently meet deadlines
  • Availability and willingness to work hours as needed to meet critical deadlines
  • Solid time management skills
  • Strong commitment to customer service and teamwork

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled

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