Service Technician

Pittsburgh, PA
Full Time
Service
Experienced
Position Overview:

Service Technician will perform troubleshooting and repair on Benshaw electronic components, panels, and assemblies. 

Location: 615 Alpha Drive, Pittsburgh, PA 15238
Hours: Onsite, Monday- Friday 6am-2:30pm

Job Responsibilities:
 
  • Independently perform diagnosis and repair of the complete line of Benshaw products serviced.
  • Conduct comprehensive evaluations of all Benshaw products to assess failure causes and determine warranty eligibility.
  • Ensure precision in repairs to minimize repeat failures and bounce backs
  • Ensure reliable repair outcomes through attention to detail to support the department’s growth objectives
  • Utilization of our ERP System “IFS” to process all repair orders and RMA’s
  • Process RMA’s and determine suitability of restocking and issue appropriate credits in timely manner.
  • Must be proficient in the use of electrical test equipment such as multimeters, hi-pot testers, and current meters
  • Understand the functions and uses of test fixtures and related equipment, with the ability to troubleshoot problems, conduct regular maintenance to maintain peak operation.
  • Accurately report quality issues and component failures in a timely manner
  • Consistently meet or exceed the company’s quality goals.
  • Support company objectives in achieving established and future KPI goals.  
  • Maintain Benshaw’s 5S Standards in the workplace
  • Ensure PPE is functional and used appropriately.
  • Adhere to and help develop Benshaw Safety Policies

Minimum Qualifications:
  • 2 or more years of hands-on experience testing and troubleshooting complex electronic assemblies
  • High School Diploma or GED required


Desired Skills and Experience:
  • Associate degree in Electronics or equivalent technical training.
  • Proven ability to work effectively in a collaborative, team-oriented environment.
  • Hands-on experience troubleshooting electronic panels and assemblies down to component level.
  • Proficient in reading and interpreting electrical schematics and technical diagrams.
  • Solid computer skills, including familiarity with Windows OS, Microsoft Word, Excel, and Outlook.
  • Reliable and dependable, with a flexible attitude toward overtime
  • Prior military experience as an Electronic Technician is highly applicable
  • Ability to solder a plus
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